Our Privacy Policy

Plus our terms and conditions.

Privacy Policy

Last modified 26th September 2016

1. Scope

This privacy policy covers your usage of and interactions with this website. The data controller responsible for this website is Beau Products. If you have any questions in relation to our use of your details, write to us at Beau Products, Unit 5, Woodway Farm Industrial Estate, Bicester Road, Long Crendon, Buckinghamshire HP18 9EP.

2. Data collected by third parties

This website is hosted by SiteGround.

3. Access to and sharing of data

In addition to any circumstances described below, we may share any data we collect if we are required to share data with the legal authorities to fulfil our obligations under the law of England and Wales.

If we wish to access or share your data in any way not described in this privacy policy, we will contact you beforehand and only proceed with your explicit consent.

4. Data we collect and how we use it

When submitting a form on this website, the submitted data is sent to us. We use this data to contact you in relation to your enquiry. Access to data we collect is limited to the members of our staff who require that data to perform their duties.

When you make an order through our web shop, we store your name, address, telephone number, and e-mail address. This information is used to contact you in relation to your order, and to send you goods purchased through the web shop.

5. Changes to this privacy policy

We may occasionally make changes to this privacy policy. Following any changes, the date at the top of the privacy policy will be updated. If any change allows for the wider access to or sharing of data, such changes will only apply to data collected after the date of the updated privacy policy.

Terms and Conditions

Last updated 26th September 2017.

We hope you are really happy with your experience and purchase of Beau’s products.

We don’t know anyone who likes reading terms and conditions -they are hardly this summer’s blockbuster read are they? However they do help you and us as they set out what the agreed terms are between us. More importantly they also set out what happens if things go wrong or changes need to be made. This helps avoid any problems later on.

So please read our terms and conditions and we promise you they will be as quick, simple and clear as possible.

This is the really important bit – if you are not happy with these terms and conditions then please do not proceed with your purchase or website visit because use of the website and all sales are subject to compliance and bound by these terms and conditions.


1.1 In this document “we” “us” and “our” refers to Beau Products.
1.2 We are a registered in England and Wales and our registered offices at Unit 5, Woodways Farm Industrial Estate , Bicester Road, Long Crendon Bucks HP18 9EP.


You agree that:

2.1 You are over 18 years of age (don’t ask us why, but that’s English law).
2.2 You are legally capable of entering into binding contracts.
2.3 You have the legal right to use any credit cards or debit cards that are used to purchase the products.
2.4 You consent to our use of cookies on our website, as detailed in the privacy policy (see Privacy Policy here).


When you make a purchase with us you are agreeing to be responsible for:

3.1 the accuracy of the order you place.
3.2 the accuracy of the address and contact details you provide.
3.3 the suitability of the goods for which they are purchased for.
3.4 ensuring such goods are stored appropriately as per the instruction provided in the parcel or product.
3.5 ensuring foods are used as per the instructions provided. Please note – only cornflower can be used with flowerpaste. If trex or fats are used with flowerpaste the product will not perform correctly.

This is an important bit

3.6 It is a condition of sale that orders cannot be cancelled after they have been despatched.
3.7 Orders cannot be returned unless they are damaged or faulty as described the returns policy below.

When we sell to you, we are agreeing to provide you products that:

3.8 are in date (you can see by the best before date on the packing).
3.9 are the weight advertised, or greater.
3.10 match the written description as advertised (see colour note 4.1 and 4.2).
3.11 If for any reason we are unable to supply your order we will inform you of this
by email and we will not process your order. If you have already paid for the product, we will refund you the amount paid as soon as possible.


3.12 From time to time we may need to make changes to the specification of the goods provided which does not have a material adverse effect on the acceptability of the goods.
3.13 We cannot be responsible for any problems caused by the areas as set out under “your responsibility” (points 3.8 to 3.11).


We have made every effort to make the colours on screen as close as possible to the ones you’ll use. We provide an extra photo once you have made your selection so you can check it is the right colour. We also provide a sample service so you can sample before buying the full quantity you require.

This is an important bit

4.1 We cannot guarantee an exact colour match and the colour appearing on screen should not be relied on as being an exact colour match. Photographs and products will vary depending on your screen settings and resolution. We suggest you use our sample service to get a greater degree of accuracy.
4.2 We always recommend that you only add/ mix colours from the same batch as shades may very slightly – sugarpaste and flowerpaste are a bit like tiles or paint in that regard as they have the same natural variability.


We agree to:

5.1 Provide prices in Great British Pounds (£)that include VAT but exclude delivery.
5.2 Provide delivery prices separately elsewhere in the website and detail them at checkout.
5.4 We reserve the right to amend our prices or promotions on the website. We will not do this once you have placed your order unless it is an exceptional circumstances detailed in 5.5 below.


5.5 If we make an obvious mistake pricing any product, we will not be liable to supply that product at the stated price. We are a small family run business and serious errors could put us out of business. Hopefully this will never happen but if it does we will get in touch as quickly as possible and either give you the opportunity to cancel the order or repurchase at the correct price or return the goods.


6.1 Payment for products may be made by credit card or debit card, we regret we do not take cash or cheque.
6.2 Full payment will need to be received before products are dispatched.


7.1 We regret we cannot accept returns unless there is a fault or damage.

If the packaging/product is faulty/incorrect this is our procedure:

Your responsibility

7.2 Please email us at sales@beauproductsonline.co.uk within 48 hours of receiving the goods or 48 hours of discovering a fault during use.
7.3 When emailing please provide the following:

  • Your details: name, address, contact number, order number,
  • The product details: product concerned, best before date & batch code
  • The issue: describe the problem and enclose two photographs to show the parcel it arrived in and the packaging/product

This is an important bit

7.4 To consider a packaging or incorrect quantities claim, we require a photograph of the 1) parcel packaging 2) product packaging
7.5 To consider a product fault claim, we require that the product and packaging is returned to ourselves for testing. We will advise you on how to send it to us.

Our responsibility

7.6 If a pack has been damaged in the post and you provide the evidence of this, we will issue you a refund or replacement, depending on your wishes.
7.7 If a product is faulty and you have returned it ourselves for testing, we will test it thoroughly to investigate the problem. This normally takes 14 days. If we discover a problem we will issue you either a refund or replacement depending on your wishes.
7.8 In instances where the problem has been caused by the way the product has been stored or used after purchase – we regret we are unable to provide a refund for things outside our control.
7.9 If we have sent the wrong items or are missing items and we have received proof, we will send you the correct one as soon as possible. We will not charge for the additional postage.


For postage outside of the UK please call 01844 202166 for separate terms and conditions.

Your responsibility

8.0 Please notify us within 48 hours by email to sales@beauproductsonline.co.uk if your parcel was due and has not been delivered. Please quote your order number and contact name in the email.

Our responsibility

8.1 Orders received before 3pm will normally be dispatched the following working day.
8.2 Delivery normally takes 2-3 working days after dispatch.
8.3 A signature will be required upon delivery. If no one is available to receive the parcel at the specified address, the courier will leave a card detailing where the parcel can be collected or how to arrange a convenient re-delivery.
8.4 Any instruction given at the time of purchase asking for the item ‘to be left’ outside will be at the customers own risk and we cannot be held responsible for any subsequent damage, loss or tampering of the parcel.
8.5 Any parcel sent to a PO Box address will have to be sent unrecorded, as recorded parcels require a signature.


8.9 We cannot be held liable for areas outside our reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, or any other cause interfering with the manufacture or delivery of goods, and any other similar events.


9.1 If you have any complaints, comments or queries, please notify in writing within 30 days of the event. We will reply in writing within 14 days.


When you use our website, you are agreeing to:

10.1 use it for personal use and if you download any information it be for personal use only
10.2 not to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission (unless it as permitted under the Copyright, Designs and Patents Act 1988)
10.3 not to use of do any of the following without our prior written permission. We reserve the right to serve you with notice if we become aware of your doing any these practices: use any data mining robots or other extraction tools; meta tag or mirror our website; unauthorised linking to our website
10.4 We may provide links on our website to the website of other companies, we do not vet these companies and you use them at your own risk


11. Intellectual Property Rights

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

All trademarks, brands and logos which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

12. Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

13. Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

14. Disclaimers

The information we provide on this website is of a general nature only. We are not providing professional advice and you should obtain professional or specialist advice that is appropriate to your circumstances and we give no warranty and accept no liability should you use the information without obtaining independent advice.

We give no warranty that the information is free from error or omission and you should use your own care and skill when accessing and using it.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

15. Limitation of Liability

To the full extent permitted by law, our liability for breach of an implied warranty or condition will not be greater than the amount you paid to access our website.